PROGRAM SUPPORT TECHNICIAN

Position Summary

 

PROGRAM SUPPORT 

Full Time Permanent/Non-Exempt 

Start:  January 2021 

Pay Rate:  $12.50 Hourly 

 

Position Description: 

 

In a COVID-Safe setting, the incumbent will support the overall functions of the Client Services Office. 

 

The PROGRAM SUPPORT TECHNICIAN will assist walk-in registrants with the completion of their online application for Coronavirus Rent Assistance Funds.  The incumbent will receive broad training on the federal/state funded rent assistance program.  Training will also be provided on the fairly straightforward rent application process and requirements, including an understanding of the data fields, personal data and screens which applicants must enter required information into a computer or tablet to complete the application.   

 

The PROGRAM SUPPORT TECHNICIAN will rotate among the various applicants assisting them with application related questions and data entry of information for applicants who require that assistance. 

 

The PROGRAM SUPPORT TECHNICIAN will provide overall program support to the Client Services Office and function, which may include assistance with community outreach, receiving applicationsresponding to in-person or telephonic client inquiries, light filing and other clerical duties. 

 

Requirements/Qualifications: 

 

  • High School Diploma 

 

  • Strong computer literacy, key-boarding skills and ability to navigate MS-Windows operating system with command and ease. 

 

  • Excellent Reading and Comprehension Skills. 

 

  • Excellent oral communication skills for listening to questions and responding appropriately 
  • Stamina and strength to walk and stand for extended periods of time 
  • Good customer service skills 
  • Patient and warm personality  
  • Willingness to attend occasional staff meetings and on-the-job training 
  • Previous customer service or sales experience a plus 

 

  • Personal transportation required to perform periodic outreach activities (mileage paid) 

 

  • Background Check Required 

 

To Apply: 

Interested candidates will submit a resume along with a letter of interest that outlines their qualifications in relationship to the duties and qualifications of the job to bchapman@cagi-in-org.  Subject Line:  Program Support Role.